Artifactory SAAS instances in Google cloud US Central region are experiencing degraded performance/slowness

Incident Report for JFrog Cloud

Resolved

We found that the degraded performance/slowness seen in Artifactory between 21:00 PM UTC to 21:30 PM UTC is due to a network issue on Google cloud. Here is the status page from Google Cloud with the details https://status.cloud.google.com/incident/cloud-networking/18007

Posted May 03, 2018 - 00:25 UTC

Monitoring

We are currently monitoring the instances in Google cloud US central region for any issues. As of now the slowness/performance degradation is no longer seen in Artifactory.

Posted May 02, 2018 - 21:50 UTC

Identified

We have identified the issue to be related to unresponsive Access service in Artifactory. As of now the slowness/degraded performance is not seen anymore on the Artifactory instances.

Posted May 02, 2018 - 21:38 UTC

Investigating

We are currently investigating this issue with a high priority and will be updating this page with our findings.

Posted May 02, 2018 - 21:16 UTC