Degraded performance with Artifactory and Xray

Incident Report for JFrog Cloud

Resolved

This incident has been resolved.

Posted Feb 17, 2021 - 11:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 09, 2021 - 15:12 UTC

Update

We are currently performing maintenance across the affected nodes in Azure to remediate the issue.

Posted Feb 08, 2021 - 13:58 UTC

Update

We are working on the application level configuration changes to minimize the impact for specific heavily affected nodes.

Posted Feb 06, 2021 - 11:44 UTC

Identified

The issue is not mitigated and we are continuing to work with the Cloud vendor towards a fix.

Posted Feb 05, 2021 - 21:50 UTC

Monitoring

A fix has been implemented to this region and we are monitoring the results.

Posted Jan 29, 2021 - 02:52 UTC

Identified

The issue has been identified as a bug in the application. A fix is being implemented to mitigate the impact.

Posted Jan 28, 2021 - 20:55 UTC

Investigating

We are currently investigating the issue. Customers are experiencing slowness in these regions.

Posted Jan 28, 2021 - 20:52 UTC

This incident affected: US - East (Virginia) - Azure (Artifactory), US - West (California) - Azure (Artifactory), and Europe - West (Netherlands) - Azure (Artifactory).